Hello, beautiful doula!
We value your time and energy and have created this page of the most common student questions to help quickly answer anything that might come up while you're starting your program. Please take a look through the helpful information below before reaching out to the QLC Team.
Your question might easily be answered below without having to wait for a response, so please look through the topics below thoroughly!
1. Online Portal Access
If you're having any trouble accessing the Online Portal, PLEASE read below:
2. Receiving Emails
Please read the instructions HERE on how to make sure our emails don't get sent to your spam filter. If you ever feel like you're missing a response from us, please first check your spam folder to make sure we haven't been routed there :)
The following email addresses will be who communicates with you:
3. Course Completion
There are 5 items required for course completion:
Your Assessments will be completed in the Testing Center. The Testing Center is a separate space than the Online Portal. You can find the link to create your Testing Center account in the Online Portal under the "Certification & Assessments" tab. Once you create your account, it can take 24-48 hours for your account to be approved before you can access the assessments.
You will also find the instructions for your Final Essay in the "Certification & Assessments" section of the Online Portal (please make sure to scroll all the way to the bottom to read the instructions). Your Final Essay should be completed in Word Doc format and sent to Danielle. A member of the School Faculty will then review your essay and send you their feedback within 10 business days. Once all your requirements have been completed and you have submitted your course evaluation, you'll be ready to receive your Certificate! Receiving your Certificate in the mail can take up to 60 days from the point of your course completion.
The Practicum is not required for Certification if you joined the program PRIOR to 11/1/19. But--if you wish to take part, you are welcomed to do so! Please read your Practicum Orientation HERE for an overview of the process. When you're ready to begin, click the button below to sign your Practicum Student Agreement.
4. Course Resources
Please download and use the "Course Resources" document to reference as you work through the material. You will find this in the Online Portal under "Course Documents."
The resources in the material will be numbered and then you'll find that same number in the "Course Resources" document. If you ever click a link and it DOES NOT work, please do the following:
5. Response Time
Response time for email inquiries is within 1-3 business days. Please understand that we are not always available for immediate responses to emails, especially on weekends. We have a FANTASTIC team here at QLC, but it is not large enough to provide 24/7 support. Our students are TOP priority and we will do our best to get back to you as soon as possible!
You have a full year to complete your studies with us. If you wish to complete the course sooner, we offer a complimentary 16-week guided email series called the "Fast-Track." The Fast-Track is meant to guide you to complete in 16 weeks, but it is definitely not required! Even if you sign up for this process and end up not being able to complete within that time frame--that is completely fine! You can simply use the Fast-Track as an outline and refer back to the emails for reference as you study.